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Recent Update/New Articles

Search Criteria 2022-11-18 13:20:19
Criteria Groups 2022-11-18 13:18:26
How to Add Dashboard Units 2022-11-10 17:23:37
UUE Views & Modules 2022-11-10 15:24:12
Mass Update 2022-11-10 15:23:07
Themes 2022-11-10 15:23:07
How to Import Without Making Duplicates 2022-11-10 15:23:06
Password 2022-11-10 15:23:04
Terminology 2022-11-10 15:23:03
General 2022-11-10 15:23:02
User Preferences 2022-11-10 15:23:00
Events Feature 2022-11-10 15:22:35
Dispatch Feature 2022-11-10 15:22:34
Data View Feature 2022-11-10 15:22:31
Field Display Options 2022-11-10 15:22:30
CRM Feature 2022-11-10 15:22:30
Card Processing Feature 2022-11-10 15:22:28
Contact Card Feature 2022-11-10 15:22:28
Display Conditions 2022-11-10 15:22:20
Data Field Display Type Reference 2022-11-10 15:22:19
Importing data into a module 2022-11-10 15:22:17
AddRecord 2022-11-10 15:22:00
Script Feature 2022-11-10 15:21:52
Integration Feature 2022-11-10 15:21:50
Contact Center Feature 2022-11-10 15:11:03
GetTabs 2022-11-10 15:10:58
GetFields 2022-11-10 15:10:56
GetAllRelatedItems 2022-11-10 15:10:50
GetRelatedItems 2022-11-10 15:10:48
UpdateRecord 2022-11-10 15:10:47
LinkRecords 2022-11-10 15:10:46
GetRecords 2022-11-10 15:10:45
API Documentation 2022-11-10 15:10:42
Calendar 2022-11-10 15:10:40
Call Center 2022-11-10 15:10:37
Features 2022-11-10 15:10:36
Finance Feature 2022-11-10 15:10:36
Twilio Feature 2022-11-10 15:10:35
Text Message Feature 2022-11-10 15:10:33
Schedule Feature 2022-11-10 15:10:32
Mobile View Feature 2022-11-10 15:10:30
Administrator Options 2022-11-08 10:51:05
Single Sign On (SSO) Feature 2022-11-08 10:50:03
Login 2022-11-08 10:49:19
Equations 2022-10-24 16:48:29
Decimal 2022-10-24 16:48:04
How to Navigate UUE On Initial Login 2022-10-07 17:31:52
Files 2022-08-15 16:01:44
Filters 2022-08-15 16:01:02
Workflow Actions 2022-07-20 10:15:05
Syntax Codes 2022-07-20 10:14:56
Using Filters 2022-07-13 09:39:50
Mass Delete 2022-07-13 09:39:26
Field Syntax 2022-07-07 14:25:38
Use Cases Part 1 2022-07-07 14:25:04
Use Cases Part 2 2022-07-07 14:24:56
Chaining Syntax 2022-07-07 14:24:29
User Syntax 2022-07-07 14:24:24
Table Syntax 2022-07-07 14:24:23
Displayed Related Items 2022-07-07 14:16:07
Dialers 2022-07-05 08:03:18
Administration (Back-end) 2022-07-05 08:03:14
Zip Code Lookup 2022-07-05 08:03:11
Notification Feature 2022-07-05 08:02:33
Knowledge Base Feature 2022-06-27 12:58:20
Import Data 2022-06-27 08:59:39
View Editor 2022-06-27 08:59:09
Filters - Ivinex Webinar Video 2022-06-08 11:40:47
Gmail Configuration 2022-06-06 13:37:30
Administration (Front-end) 2022-06-06 11:45:13
Navigation 2022-06-01 11:54:46
Users/Groups & Permissions - Ivinex Webinar Video 2022-05-31 10:48:08
Themes 2022-05-31 10:47:23
How to change Agent View - Scripting (Pop-Up) 2022-05-31 10:46:00
Workflow Wizard 2022-05-28 04:42:54
Dashboard 2022-05-28 04:40:50
Reports 2022-05-27 08:22:48
Conversion Options 2022-05-19 08:09:42
Google Maps Feature 2022-05-12 09:34:56
Email Feature 2022-05-11 22:41:45
State Machines 2022-05-11 16:17:41
Create a Workflow 2022-05-10 11:24:34
Module Details 2022-05-06 13:27:21
Details Layout 2022-05-06 12:11:54
Create a New Module 2022-05-06 12:01:09
Modules 2022-05-06 11:59:07
Table View 2022-05-06 11:57:58
Files 2022-05-05 19:27:20
Display Colors 2022-05-05 19:16:44
Detail View 2022-05-05 11:12:26
Using the Alert Matrix 2022-05-04 16:25:15
Print Labels 2022-05-04 14:28:57
Chrome Data VIN Decoder 2022-05-04 14:28:54
Create a Custom Theme 2022-05-04 14:28:28
Display & Themes 2022-05-04 14:28:21
Pre-Kickoff Tasks 2022-05-04 14:28:18
UUE Sales Kit 2022-05-04 14:27:33
Template Library 2022-05-04 14:27:30
Ivinex Admin Documentation 2022-05-04 14:27:23
General 2022-05-04 14:26:43
Audio 2022-05-04 14:26:40
Email Templates 2022-05-04 14:24:56
Mass Email 2022-05-04 14:24:53
Mail Merge Variables 2022-05-04 14:24:29
Setting Up Call Center Feature 2022-05-04 14:22:56
Call Center Configurations 2022-05-04 14:22:54
CC - Agent History 2022-05-04 14:22:52
CC - Agent Data 2022-05-04 14:22:51
CC - Queues 2022-05-04 14:22:49
CC - SubDispositions 2022-05-04 14:22:47
CC - Master Call List 2022-05-04 14:22:46
CC - Dispositions 2022-05-04 14:22:44
CC - Directory 2022-05-04 14:22:43
CC - Agent Actions 2022-05-04 14:22:42
CC - Campaigns 2022-05-04 14:22:40
CC - Call Data 2022-05-04 14:22:38
CC - Area Codes 2022-05-04 14:22:36
CC - Agent Status 2022-05-04 14:22:33
Call Center Modules 2022-05-04 14:22:31
List Management 2022-05-04 14:22:28
Manual Dial 2022-05-04 14:21:35
Campaign Manager 2022-05-04 14:21:32
Dashboard View 2022-05-04 14:21:28
Agent View 2022-05-04 14:21:23
Call Center Views 2022-05-04 14:21:21
State Machine Settings 2022-05-04 12:21:37
Create a State Machine 2022-05-04 12:21:34
Create a State Machine View 2022-05-04 12:21:28
Workflows trigger on Status Update 2022-05-04 12:21:26
Workflow Layout 2022-05-04 12:21:12
Summary 2022-05-04 11:31:51
Columns 2022-05-04 11:31:50
General 2022-05-04 11:29:04
Report Sections 2022-05-04 11:29:02
Scripts 2022-05-04 11:28:05
Deleted Items Manager 2022-05-04 10:42:15
Process Manager 2022-05-04 10:42:10
Passwords 2022-05-04 10:42:05
General 2022-05-04 10:42:00
System Preferences 2022-05-04 10:41:51
Custom Themes 2022-05-04 10:41:25
7. Change History 2022-05-04 10:40:45
4. New Details 2022-05-04 10:40:43
6. Feature 2022-05-04 10:40:42
5. Related Details 2022-05-04 10:40:40
3. Details 2022-05-04 10:40:36
2. Related List 2022-05-04 10:40:35
1. Master List 2022-05-04 10:40:32
Permissions 2022-05-04 10:01:54
Select Columns 2022-05-04 10:01:52
Create or Modify Filters 2022-05-04 10:01:47
SDR Sales Engagement Module 2022-05-04 09:57:39
Guided Ticketing Module 2022-05-04 09:57:34
Guided Script Module 2022-05-04 09:57:28
History View 2022-05-04 09:57:26
Activities View 2022-05-04 09:57:24
View Fields 2022-05-04 09:56:53
4. Add a Dialer 2022-04-08 11:47:17
Select (dropdown) 2022-04-04 15:46:35
Text 2022-04-04 15:46:14
Multi-Select 2022-04-04 15:46:10
Linked Record 2022-04-04 11:27:19
Link Types 2022-04-04 11:27:18
Integer 2022-04-04 11:27:17
Hierarchy Wizard 2022-04-04 11:27:17
File 2022-04-04 11:27:16
Date 2022-04-04 11:27:15
Datetime 2022-04-04 11:27:15
Checkbox 2022-04-04 11:27:14
Color Picker 2022-04-04 11:27:14
Calendar-Select 2022-04-04 11:27:13
Category 2022-04-04 11:27:13
Button 2022-04-04 11:27:11
Permissions 2022-03-28 10:03:21
Field Display Layout 2022-03-25 15:34:17
Email Templates - Ivinex Webinar Video 2022-03-21 12:02:58
10. IF the client needs to use Email 2022-03-21 12:02:25
User 2022-03-03 09:57:13
Timestamp Diff 2022-03-03 09:57:12
Time 2022-03-03 09:57:11
Survey Item 2022-03-03 09:57:09
Static 2022-03-03 09:57:08
Record List 2022-03-03 09:57:05
Radio 2022-03-03 09:56:34
Phone Number 2022-03-03 09:56:30
Multi-Select User 2022-03-03 09:56:27
Module 2022-03-03 09:56:24
New User 2022-03-03 09:54:27
User Permissions 2022-03-03 09:54:21
User Details 2022-03-03 09:54:17
User Manager 2022-03-03 09:54:13
Group Permissions 2022-03-03 09:54:05
New User Group 2022-03-03 09:54:03
User Group Details 2022-03-03 09:53:59
Group Manager 2022-03-03 09:53:56
General Settings 2022-03-03 09:52:11
5. Configure CXone 2022-02-15 09:34:26
3. Enable Call Center 2022-02-15 09:34:18
2. Create Scripts 2022-02-15 09:34:13
1. Create a Clients Module 2022-02-15 09:34:09
User Preferences 2022-02-11 09:58:40
Scoping 2022-01-27 15:52:33
Kickoff 2022-01-27 15:52:26
Build 2022-01-27 15:52:20
Testing and Training 2022-01-27 15:52:14
Go Live 2022-01-27 15:52:09
Reports - Ivinex Webinar Video 2022-01-27 15:23:15
Display Colors - Ivinex Webinar Video 2021-11-17 12:30:23
Importing Data - Ivinex Webinar Video 2021-11-10 11:55:30
How to Login 2021-10-12 11:32:02
How to Demo Ticketing 2021-10-12 11:13:38
How to Demo Inbound Call using Agent View 2021-10-12 11:13:36
Surveys - Ivinex Webinar Video 2021-08-24 08:50:14
Display Conditions - Ivinex Webinar Video 2021-08-24 08:50:11
Alert Matrix - Ivinex Webinar Video 2021-08-23 19:55:49
How to Use System Admin 2021-08-23 15:58:00
Workflow Wizard - Ivinex Webinar Video 2021-08-21 22:44:04
Conversion Options - Ivinex Webinar Video 2021-08-20 14:20:39
How to demo Ticketing Kanban 2021-05-31 11:53:46
How to change Agent View - iframe a website 2021-05-31 11:50:55
How to Demo CRM Modules 2021-05-31 11:47:00
Appendix A. Definitions of Ivinex Terms 2021-05-31 11:28:18
9. IF the client needs to use Answering Service 2021-05-31 11:28:17
11. IF the client needs to use SMS 2021-05-31 11:28:17
12. IF the client needs to use Live Chat 2021-05-31 11:28:17
6. Synchronize Users, Campaigns, Dispositions, and Agent Statuses 2021-05-31 11:28:16
7. IF the client needs to use Work Items 2021-05-31 11:28:16
8. IF the client needs to use Ticketing 2021-05-31 11:28:16


All Articles: (Alphabetical)

Zip Code Lookup 2022-07-05 08:03:11
Workflows trigger on Status Update 2022-05-04 12:21:26
Workflow Wizard - Ivinex Webinar Video 2021-08-21 22:44:04
Workflow Wizard 2022-05-28 04:42:54
Workflow Layout 2022-05-04 12:21:12
Workflow Actions 2022-07-20 10:15:05
View Fields 2022-05-04 09:56:53
View Editor 2022-06-27 08:59:09
UUE Views & Modules 2022-11-10 15:24:12
UUE Sales Kit 2022-05-04 14:27:33
Using the Alert Matrix 2022-05-04 16:25:15
Using Filters 2022-07-13 09:39:50
Users/Groups & Permissions - Ivinex Webinar Video 2022-05-31 10:48:08
User Syntax 2022-07-07 14:24:24
User Preferences 2022-11-10 15:23:00
User Preferences 2022-02-11 09:58:40
User Permissions 2022-03-03 09:54:21
User Manager 2022-03-03 09:54:13
User Group Details 2022-03-03 09:53:59
User Details 2022-03-03 09:54:17
User 2022-03-03 09:57:13
Use Cases Part 2 2022-07-07 14:24:56
Use Cases Part 1 2022-07-07 14:25:04
UpdateRecord 2022-11-10 15:10:47
Twilio Feature 2022-11-10 15:10:35
Timestamp Diff 2022-03-03 09:57:12
Time 2022-03-03 09:57:11
Themes 2022-11-10 15:23:07
Themes 2022-05-31 10:47:23
Text Message Feature 2022-11-10 15:10:33
Text 2022-04-04 15:46:14
Testing and Training 2022-01-27 15:52:14
Terminology 2022-11-10 15:23:03
Template Library 2022-05-04 14:27:30
Table View 2022-05-06 11:57:58
Table Syntax 2022-07-07 14:24:23
System Preferences 2022-05-04 10:41:51
Syntax Codes 2022-07-20 10:14:56
Surveys - Ivinex Webinar Video 2021-08-24 08:50:14
Survey Item 2022-03-03 09:57:09
Summary 2022-05-04 11:31:51
Static 2022-03-03 09:57:08
State Machines 2022-05-11 16:17:41
State Machine Settings 2022-05-04 12:21:37
Single Sign On (SSO) Feature 2022-11-08 10:50:03
Select Columns 2022-05-04 10:01:52
Select (dropdown) 2022-04-04 15:46:35
Search Criteria 2022-11-18 13:20:19
SDR Sales Engagement Module 2022-05-04 09:57:39
Scripts 2022-05-04 11:28:05
Script Feature 2022-11-10 15:21:52
Scoping 2022-01-27 15:52:33
Schedule Feature 2022-11-10 15:10:32
Reports - Ivinex Webinar Video 2022-01-27 15:23:15
Reports 2022-05-27 08:22:48
Report Sections 2022-05-04 11:29:02
Record List 2022-03-03 09:57:05
Radio 2022-03-03 09:56:34
Process Manager 2022-05-04 10:42:10
Print Labels 2022-05-04 14:28:57
Pre-Kickoff Tasks 2022-05-04 14:28:18
Phone Number 2022-03-03 09:56:30
Permissions 2022-03-28 10:03:21
Permissions 2022-05-04 10:01:54
Passwords 2022-05-04 10:42:05
Password 2022-11-10 15:23:04
Notification Feature 2022-07-05 08:02:33
New User Group 2022-03-03 09:54:03
New User 2022-03-03 09:54:27
Navigation 2022-06-01 11:54:46
Multi-Select User 2022-03-03 09:56:27
Multi-Select 2022-04-04 15:46:10
Modules 2022-05-06 11:59:07
Module Details 2022-05-06 13:27:21
Module 2022-03-03 09:56:24
Mobile View Feature 2022-11-10 15:10:30
Mass Update 2022-11-10 15:23:07
Mass Email 2022-05-04 14:24:53
Mass Delete 2022-07-13 09:39:26
Manual Dial 2022-05-04 14:21:35
Mail Merge Variables 2022-05-04 14:24:29
Login 2022-11-08 10:49:19
List Management 2022-05-04 14:22:28
LinkRecords 2022-11-10 15:10:46
Linked Record 2022-04-04 11:27:19
Link Types 2022-04-04 11:27:18
Knowledge Base Feature 2022-06-27 12:58:20
Kickoff 2022-01-27 15:52:26
Ivinex Admin Documentation 2022-05-04 14:27:23
Integration Feature 2022-11-10 15:21:50
Integer 2022-04-04 11:27:17
Importing data into a module 2022-11-10 15:22:17
Importing Data - Ivinex Webinar Video 2021-11-10 11:55:30
Import Data 2022-06-27 08:59:39
How to Use System Admin 2021-08-23 15:58:00
How to Navigate UUE On Initial Login 2022-10-07 17:31:52
How to Login 2021-10-12 11:32:02
How to Import Without Making Duplicates 2022-11-10 15:23:06
How to demo Ticketing Kanban 2021-05-31 11:53:46
How to Demo Ticketing 2021-10-12 11:13:38
How to Demo Inbound Call using Agent View 2021-10-12 11:13:36
How to Demo CRM Modules 2021-05-31 11:47:00
How to change Agent View - Scripting (Pop-Up) 2022-05-31 10:46:00
How to change Agent View - iframe a website 2021-05-31 11:50:55
How to Add Dashboard Units 2022-11-10 17:23:37
History View 2022-05-04 09:57:26
Hierarchy Wizard 2022-04-04 11:27:17
Guided Ticketing Module 2022-05-04 09:57:34
Guided Script Module 2022-05-04 09:57:28
Group Permissions 2022-03-03 09:54:05
Group Manager 2022-03-03 09:53:56
Google Maps Feature 2022-05-12 09:34:56
Go Live 2022-01-27 15:52:09
Gmail Configuration 2022-06-06 13:37:30
GetTabs 2022-11-10 15:10:58
GetRelatedItems 2022-11-10 15:10:48
GetRecords 2022-11-10 15:10:45
GetFields 2022-11-10 15:10:56
GetAllRelatedItems 2022-11-10 15:10:50
General Settings 2022-03-03 09:52:11
General 2022-05-04 11:29:04
General 2022-11-10 15:23:02
General 2022-05-04 10:42:00
General 2022-05-04 14:26:43
Finance Feature 2022-11-10 15:10:36
Filters - Ivinex Webinar Video 2022-06-08 11:40:47
Filters 2022-08-15 16:01:02
Files 2022-08-15 16:01:44
Files 2022-05-05 19:27:20
File 2022-04-04 11:27:16
Field Syntax 2022-07-07 14:25:38
Field Display Options 2022-11-10 15:22:30
Field Display Layout 2022-03-25 15:34:17
Features 2022-11-10 15:10:36
Events Feature 2022-11-10 15:22:35
Equations 2022-10-24 16:48:29
Email Templates - Ivinex Webinar Video 2022-03-21 12:02:58
Email Templates 2022-05-04 14:24:56
Email Feature 2022-05-11 22:41:45
Displayed Related Items 2022-07-07 14:16:07
Display Conditions - Ivinex Webinar Video 2021-08-24 08:50:11
Display Conditions 2022-11-10 15:22:20
Display Colors - Ivinex Webinar Video 2021-11-17 12:30:23
Display Colors 2022-05-05 19:16:44
Display & Themes 2022-05-04 14:28:21
Dispatch Feature 2022-11-10 15:22:34
Dialers 2022-07-05 08:03:18
Details Layout 2022-05-06 12:11:54
Detail View 2022-05-05 11:12:26
Deleted Items Manager 2022-05-04 10:42:15
Decimal 2022-10-24 16:48:04
Datetime 2022-04-04 11:27:15
Date 2022-04-04 11:27:15
Data View Feature 2022-11-10 15:22:31
Data Field Display Type Reference 2022-11-10 15:22:19
Dashboard View 2022-05-04 14:21:28
Dashboard 2022-05-28 04:40:50
Custom Themes 2022-05-04 10:41:25
CRM Feature 2022-11-10 15:22:30
Criteria Groups 2022-11-18 13:18:26
Create or Modify Filters 2022-05-04 10:01:47
Create a Workflow 2022-05-10 11:24:34
Create a State Machine View 2022-05-04 12:21:28
Create a State Machine 2022-05-04 12:21:34
Create a New Module 2022-05-06 12:01:09
Create a Custom Theme 2022-05-04 14:28:28
Conversion Options - Ivinex Webinar Video 2021-08-20 14:20:39
Conversion Options 2022-05-19 08:09:42
Contact Center Feature 2022-11-10 15:11:03
Contact Card Feature 2022-11-10 15:22:28
Columns 2022-05-04 11:31:50
Color Picker 2022-04-04 11:27:14
Chrome Data VIN Decoder 2022-05-04 14:28:54
Checkbox 2022-04-04 11:27:14
Chaining Syntax 2022-07-07 14:24:29
CC - SubDispositions 2022-05-04 14:22:47
CC - Queues 2022-05-04 14:22:49
CC - Master Call List 2022-05-04 14:22:46
CC - Dispositions 2022-05-04 14:22:44
CC - Directory 2022-05-04 14:22:43
CC - Campaigns 2022-05-04 14:22:40
CC - Call Data 2022-05-04 14:22:38
CC - Area Codes 2022-05-04 14:22:36
CC - Agent Status 2022-05-04 14:22:33
CC - Agent History 2022-05-04 14:22:52
CC - Agent Data 2022-05-04 14:22:51
CC - Agent Actions 2022-05-04 14:22:42
Category 2022-04-04 11:27:13
Card Processing Feature 2022-11-10 15:22:28
Campaign Manager 2022-05-04 14:21:32
Call Center Views 2022-05-04 14:21:21
Call Center Modules 2022-05-04 14:22:31
Call Center Configurations 2022-05-04 14:22:54
Call Center 2022-11-10 15:10:37
Calendar-Select 2022-04-04 11:27:13
Calendar 2022-11-10 15:10:40
Button 2022-04-04 11:27:11
Build 2022-01-27 15:52:20
Audio 2022-05-04 14:26:40
Appendix A. Definitions of Ivinex Terms 2021-05-31 11:28:18
API Documentation 2022-11-10 15:10:42
Alert Matrix - Ivinex Webinar Video 2021-08-23 19:55:49
Agent View 2022-05-04 14:21:23
Administrator Options 2022-11-08 10:51:05
Administration (Front-end) 2022-06-06 11:45:13
Administration (Back-end) 2022-07-05 08:03:14
AddRecord 2022-11-10 15:22:00
Activities View 2022-05-04 09:57:24
9. IF the client needs to use Answering Service 2021-05-31 11:28:17
8. IF the client needs to use Ticketing 2021-05-31 11:28:16
7. IF the client needs to use Work Items 2021-05-31 11:28:16
7. Change History 2022-05-04 10:40:45
6. Synchronize Users, Campaigns, Dispositions, and Agent Statuses 2021-05-31 11:28:16
6. Feature 2022-05-04 10:40:42
5. Related Details 2022-05-04 10:40:40
5. Configure CXone 2022-02-15 09:34:26
4. New Details 2022-05-04 10:40:43
4. Add a Dialer 2022-04-08 11:47:17
3. Enable Call Center 2022-02-15 09:34:18
3. Details 2022-05-04 10:40:36
2. Related List 2022-05-04 10:40:35
2. Create Scripts 2022-02-15 09:34:13
12. IF the client needs to use Live Chat 2021-05-31 11:28:17
11. IF the client needs to use SMS 2021-05-31 11:28:17
10. IF the client needs to use Email 2022-03-21 12:02:25
1. Master List 2022-05-04 10:40:32
1. Create a Clients Module 2022-02-15 09:34:09
Setting Up Call Center Feature 2022-05-04 14:22:56