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Tag Archives: Alert Matrix

Alert Matrix – Ivinex Webinar Video

The Alert Matrix is a system that pops up a red alert action box in Ivinex based on a set of criteria. While the Alert Matrix is most commonly used by customer service representatives for support ticket escalation, it can also be used for other processes that are time sensitive.


Using the Alert Matrix

The Alert Matrix is a system that is useful for elevating Support Tickets for customer service reps (Fig. 1). There are two tables within the Alert Matrix Popup. The top table will list all the Alerts that you have set up, the second will show the details of any alert that you click on in the  Full Article…