The Alert Matrix is a system that pops up a red alert action box in Ivinex based on a set of criteria. While the Alert Matrix is most commonly used by customer service representatives for support ticket escalation, it can also be used for other processes that are time sensitive.
Survey modules contain all the functionality of a normal data module, but also provide the ability to display as a “public facing” data capture form. We will learn how to create and use Ivinex surveys in this webinar.
Syntax codes provide a more advanced method for retrieving, chaining, and performing calculations on data from different fields.
Workflows are how you automate processes within Ivinex. In this webinar we will learn about the different types of workflows and how to setup and use them.
Display conditions allow you to show or hide sub tabs, fields, or field options based on a set of conditions. In this webinar we will learn how to setup display conditions and some tips and tricks for using them.
Reports help you visualize the data that you’re storing within Ivinex. In this webinar we will be learning how to build reports, summaries, and graphs.
In this webinar, we will be learning how to create email templates with static and dynamic content, and the different ways in which email templates may be used.
The conversion options tool is useful for converting data from one module into another module. In this webinar, we will learn how to setup and use conversion options in Ivinex.
Create users, user groups, and configure your Ivinex permissions like a pro.
The display colors tool is a simple system for creating visual color differences between records that appear in record list windows. This webinar will focus on the new display colors tool… how it works, and strategies for getting the most out of it.