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Alert Matrix – Ivinex Webinar Video

The Alert Matrix is a system that pops up a red alert action box in Ivinex based on a set of criteria. While the Alert Matrix is most commonly used by customer service representatives for support ticket escalation, it can also be used for other processes that are time sensitive.

Audio begins after 10 seconds. | Run time: 23 min

Revisions

  • 13 November, 2013 @ 15:43 [Current Revision] by Ivinex Customer Support
  • 13 November, 2013 @ 15:41 by Ivinex Customer Support

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