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Call Center Integration
1. Create a Clients Module
2. Create Scripts
3. Enable Call Center
4. Add a Dialer
5. Configure CXone
6. Synchronize Users, Campaigns, Dispositions, and Agent Statuses
7. IF the client needs to use Work Items
8. IF the client needs to use Ticketing
9. IF the client needs to use Answering Service
10. IF the client needs to use Email
11. IF the client needs to use SMS
12. IF the client needs to use Live Chat
Appendix A. Definitions of Ivinex Terms
NICE InContact Demo Training and Certification
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Syntax Codes & Equations - Ivinex Webinar Video
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Importing Data - Ivinex Webinar Video
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Alert Matrix - Ivinex Webinar Video
Email Templates - Ivinex Webinar Video
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